Frequently Asked Questions

• What is a toll badge and how does it work?

  A toll badge is an electronic device that you place in your car and that allows you to quickly pay toll roads in various European countries, such as France, Spain, Portugal and Italy. It works by automatically calculating the toll amount when you drive past a toll gate, so you don’t have to stop to pay.

• What is the delivery time of the toll badge?

  The toll badge will be delivered within 3 working days by letterbox post.

• Can I also pick up the toll badge?

  Yes, in the ordering process at Bip&Go you can choose the option to pick up in Vianen.

• Can I also buy a toll badge on the spot?

  Most toll badges must be applied for online in advance. They are often not available to buy on the spot at toll gates. It is wise to arrange this well in advance of your journey, so that you have time to install the toll badge in your vehicle.

• What are the costs associated with a toll badge?

  Yes, there may be costs for the toll badge itself as well as administration costs. You will also pay tolls for the motorways on which you drive with the badge. The cost of the badge can vary depending on the country and the provider, but in general you can often use the badge for multiple countries, which makes travelling easier.

• What is the difference between the 'Ad Hoc' and 'Frequent' toll badges?

  The difference between the Bip&Go toll badge Frequent and the Bip&Go toll badge Ad Hoc lies mainly in the way the toll payments are managed and the cost structure. Here are the main differences:

  1. Bip&Go Tollbadge Frequent:

     • Target audience: This version is ideal for people who regularly travel on toll roads in countries such as France, Spain, Portugal and Italy.

     • Payment structure: Payment is often collected monthly. This means that you will be billed monthly for using the toll roads.

     • Costs: There are usually fixed monthly costs associated with using the toll badge, even if you don’t use the toll roads often.

     • Pros: It offers the possibility of frequent use with convenience and automatic payments, and there may be discounts for frequent users.

  2. Bip&Go Tollbadge Ad Hoc:

     • Target group: This version is intended for people who travel less often or only occasionally use toll roads.

     • Payment structure: In this case, you only pay for the toll roads you actually used. There are no monthly fees.

     • Cost: There are no fixed monthly fees, but you pay per trip. This makes it ideal for occasional travelers who don’t use toll roads every month.

     • Advantages: No monthly fees, you only pay for usage. This is advantageous if you do not regularly drive on toll roads.

  In short, the Frequent version is for regular use with a fixed monthly rate, while the Ad Hoc version is more suitable for occasional travellers who only pay for the toll roads they actually use.

• What colour toll badge do I get?

  The toll badge for France, Spain and Portugal is white. The toll badge that you can also use in Italy is black.

• Is the box - the 'toll badge' - included?

  Yes, of course! When you purchase a Tollbadge, you will receive the badge – ‘the box’ – by post.